Stoltenberg Consulting, Inc.

Bethel Park,  PA 
United States
http://www.stoltenberg.com/
  • Booth: 4153

Stoltenberg Consulting, a leading healthcare IT consulting firm, holds a team with extensive experience in financial and clinical systems, averaging 15 years of direct on-site experience. Stoltenberg provides services for Epic, Cerner/Siemens, McKesson, Meditech, NextGen, and Allscripts customers with expertise in services including strategic advisory and EHR vendor selection, BI and data analytics, project management, implementation and integration support, and legacy and help desk services.


 Press Releases

  • Stoltenberg Consulting, Inc., a leading healthcare information technology consulting firm, announced today the go-live of its Epic EHR support help desk forHartford HealthCare (HHC), a Hartford, Conn.-based full-spectrum healthcare system with 1,473 staffed beds. Supporting over 15,700 Epic Systems Core Enterprise end users, the help desk serves HHC’s primary and specialty groups of ambulatory physicians, Windham Hospital and MidState Medical Center. The Stoltenberg help desk service line will add on Hartford Hospital in August with additional go-lives set for The Hospital of Central Connecticut and Backus Hospital in 2017.

    “Hartford HealthCare has partnered with Stoltenberg to support our Epic EHR system with virtual at-elbow help desk service,” Beth Crabtree, HHC CareConnect program director said. “We now have one number and unified knowledge source for all our users, from nurses and physicians to registration and billing, to contact for any issues. This has streamlined our processes while increasing patient satisfaction and end user adoption.”

    Offering 24/7, year-round support, the Epic help desk receives, manages and resolves questions related to supported technology for HHC applications, including triage, problem resolution and closure. Within its first month live, Stoltenberg’s Epic help desk handled over 1,300 calls.

    Utilizing Remedy as a service desk infrastructure, Stoltenberg has provided Hartford HealthCare with service desk implementation, integration, a single point of contact for centralized HD, web portal support, patient portal support, hourly monitoring services and continued applications support.

    Stoltenberg also provides HHC with best practices for incident management, escalation procedures, problem resolution, alerts and notifications with consulting monthly reports of service desk statistical data tracking interaction volumes, incident management, first-call resolution rate and trouble ticket details.

    Typical tasks addressed by the tier 1 Epic help desk services include but are not limited to end user assistance with workflow-related issues (not requiring system build), override/overrule adjustments, preference lists, smart text lists, assessment flow sheet, end user training for function based inquiries and order entry.

    For more information on Stoltenberg’s Epic help desk services, please click here or visitwww.stoltenberg.com.

    About Stoltenberg Consulting

    Founded in 1995, Pittsburgh-based Stoltenberg Consulting, Inc., a seven-time Inc. 5000 list of U.S. fastest-growing private companies honoree, provides healthcare organizations with a variety of services including system selection, project management, implementation support, optimization and integration between systems. Stoltenberg consultants, averaging 15 years of experience, hold skills in both financial and clinical systems, offering expertise for Cerner, Siemens, Epic, Meditech, NextGen, Allscripts and McKesson customers. For more information call (412) 854-5688 or visit www.stoltenberg.com.

    About Hartford HealthCare
    Hartford HealthCare (HHC) represents the next generation of integrated healthcare systems, marked by strong patient focus, heightened efficiency, consistent quality performance and open, collaborative sharing of best practices. It is dedicated to providing patients with exceptional, coordinated care and a single, high standard of service. Connecticut’s most comprehensive healthcare network, Hartford HealthCare has more than 18,000 employees working in five acute-care hospitals, numerous specialty and primary care physician practices, an extensive behavioral health network, and community services that include nursing homes, assisted living, home care, in- and out-patient rehabilitation and service lines that include comprehensive cancer care, bone and joint care, cardiovascular care, and neuro-muscular care. HHC’s operating revenue tops $2.4 billion annually.

     

    Media Contact

    Shana Tachikawa

    Stoltenberg Consulting
    
stachikawa@stoltenberg.com

    419-617-8341
  • In the fourth annual Health IT Industry Outlook Survey conducted by Stoltenberg Consulting Inc., a leading healthcare information technology (HIT) consulting firm, for the second year in a row, a majority of respondents (33 percent) pointed to data analytics and business intelligence as the biggest topic in health IT. However, most (37 percent) said their organizations' data analytics programs are well underway but lack resources to complete requested initiatives. The survey was conducted at the 2016 Health Information and Management Systems Society (HIMSS) annual conference held recently in Las Vegas.

    "Healthcare providers are flooded with piles and piles of EHR data each day," Sheri Stoltenberg, founder and CEO, Stoltenberg Consulting, said. "It has now become imperative to learn to sift through the large quantities of complex information to leverage data insights through data analytics for improved clinical care and compliance and operational effectiveness."

    Completed by project managers, CIOs, CMIOs, IT directors and consultants, the survey also revealed that a majority (32 percent) felt that correlating data from diverse and dissimilar sources is the biggest hurdle to data analytics.

    "Data cannot support decision making or provoke cultural change if it's out of date, but harmonizing data across the enterprise is essential for giving providers and administrators a meaningful view of a healthcare organization's performance," Stoltenberg said.

    For a complete look at the survey results, please click here or visit www.stoltenberg.com.

    About Stoltenberg Consulting
    Founded in 1995, Pittsburgh-based Stoltenberg Consulting, Inc., a seven-time Inc. 5000 list of U.S. fastest-growing private companies honoree, provides healthcare organizations with a variety of services including system selection, project management, implementation support, optimization and integration between systems. Stoltenberg consultants hold skills in both financial and clinical systems, offering expertise for Cerner, Siemens, Epic, Meditech, NextGen, Allscripts, McKesson and Qlik customers. For more information call (412) 854-5688 or visit www.stoltenberg.com.

    Attachment Available:http://www.marketwire.com/library/MwGo/2016/3/24/11G089026/Health_IT_Industry_Outlook_Survey_2016-dbd7488143a597b098e7fe8defb323e1.pdf

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