TeleHealth Services

Raleigh,  NC 
United States
http://www.telehealth.com
  • Booth: 7281-02

The core focus of TeleHealth Services is to improve patient outcomes using a coordinated range of health AV, television and interactive patient care technologies for health systems. Our advanced patient engagement solutions deliver powerful interactivity and care plan management tools that help reduce readmissions, enhance patient satisfaction, and increase workflow efficiencies. Only TeleHealth offers proven end-to-end patient experience technologies with the best service and support options.


 Press Releases

  • JANESVILLE, Wis. and RALEIGH, N.C. (December 8, 2016) – Interactive video-based patient education is saving staff time while also increasing patient satisfaction for the endoscopy unit at Mercy Hospital and Trauma Center. The improvements were immediate after leveraging the hospital’s SmarTigr solution from TeleHealth Services, the nation’s leading provider of interactive patient engagement solutions.

    Mercy Hospital and Trauma Center is a Level II trauma center, an American Nurses Credentialing Center Magnet® Recognized hospital and a recipient of the prestigious Malcolm Baldrige National Quality Award. The endoscopy unit identified an opportunity to address challenges to provide higher quality discharge teaching for the 5,000 endoscopy or colonoscopy procedures performed each year.

    Video-based patient discharge education in the unit was first implemented in June. Patients and caregivers are now shown the discharge teaching video before their procedure. The nursing staff then meet with the patients to ensure education was understood, and to answer any questions. Staff efficiency increased by 50% (according to a clinician time study) and patient surveys documented a significant improvement after only one month. Patient satisfaction surveys reflect a preference toward video-based education over clinician-led education and showed a rise in satisfaction across three distinct measures.

    For example, the percent of patients who “strongly agreed” that they received helpful information about taking care of themselves at home increased from 71 percent to 86 percent--a 21 percent increase. Even more patients, 90 percent, strongly agreed that they were satisfied with the care they received with most attributing video-based education as the best way to learn about their care.

    Proactively Addressing Education Barriers

    The endoscopy unit has unique issues that compound difficulties in educating patients.  At discharge, patients are still recovering from sedation, which may significantly impact retention of information. Prior to the unit’s implementation of video-based education with SmarTigr, written handouts were provided to patients but were frequently discarded, misplaced or forgotten. Caregivers were required to attend the appointments but were not always present during discharge teaching to help reinforce the education at home. 

    “We thought that standardizing education through video could address a lot of the challenges we were facing,” said Deb Conway, BSN, RN. “The team decided to produce its own videos in English and Spanish using staff members as narrators.”

    “For clinical reasons, we kept the video discharge instructions concise and specific to our facility,” said unit educator Chad Salmon, BSN, RN. “We want patients to feel a sense of connection to the people on the screen and to our hospital. We believed it was possible to educate with compassion and preserve the human touch when moving our discharge teaching to video.”

    Matt Barker, vice president of marketing for TeleHealth Services, said Mercy Health System is a powerful example of how hospitals are using technology to improve patient education and engagement. “Patients value learning about their care and how to continue to heal when they get home,” he said. “Increased patient satisfaction scores and dedication to making the patient an active participant in their care demonstrate that appreciation.”

    About Mercy Health System

    For over 125 years, Mercy Health System has touched the lives of millions of individuals. Innovative services and committed professionals have led to Mercy’s transformation over the last 25 years from a stand-alone hospital to a vertically integrated health system with 70 facilities serving 26 communities throughout southern Wisconsin and northern Illinois. For more information, please visit www.mercyhealthsystem.org

    About TeleHealth Services

    With more than 2,500 healthcare clients across the country, TeleHealth Services is the nation's leading provider of integrated technology and communications solutions for the healthcare market. Combining 50+ years of healthcare expertise and partnerships with industry leading manufacturers, TeleHealth Services is uniquely positioned to offer a full suite of hospital technology solutions that includes:

    The SmarTigr solution will be showcased in the Connected Health Experience Pavilion during the HIMSS17 Exhibition, February 20 – 22 in Orlando, Florida.

    Headquartered in Raleigh, N.C., TeleHealth Services was awarded the Communications Company of the Year by the N.C. Technology Association.TeleHealth Services is a division of Telerent Leasing Corporation. Telerent, founded in 1957, operates as a subsidiary of ITOCHU International, Inc. For more information on TeleHealth, call 800-733-8610, or visit www.telehealth.com.

    Media Contact:

    Matt Barker

    (919) 719-7031

    Matt.barker@telehealth.com

  • TeleHealth Services’ Patient Engagement Platform Supports Improved Outcomes and Patient Satisfaction for Chronic Disease Populations

    Charleston, W.Va. and Raleigh, N.C. (Feb. 9, 2017) – Charleston Area Medical Center (CAMC) has documented reduced readmissions for congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD) and other chronic conditions. Driving this success is a comprehensive strategy supported by the SmarTigr interactive patient engagement and education system from TeleHealth Services.

    The four-hospital system in West Virginia reversed a trend of rising readmissions. CAMC reduced their readmissions for CHF by more than 22 percent and COPD by almost 30 percent in early 2016 compared to the previous year. Readmissions were also reduced for pneumonia.

    The addition of TeleHealth Services’ integrated patient engagement system provides the technology foundation for improved patient-specific education. Interactive patient engagement solutions meet both the patient and hospital needs by creating clinical workflow efficiencies and engaging patients and caregivers across the recovery continuum. Better coordinated care with more empowered patients favorably impacts health outcomes.

    CAMC and its Multidisciplinary Patient and Family Education Council launched an initiative to reduce readmissions for chronic diseases in 2015. CAMC added the SmarTigr solution to standardize patient education and increase patient engagement. The strategy included a detailed clinical assessment at admission and nurse navigators who coordinate care and a smooth transition after discharge to other facilities as appropriate. Patients and their families have recognized the value of video-based education, shown by increased HCAHPS satisfaction scores, spurring adoption of education strategies in other units across the health system.

    The National Assessment of Adult Literacy reports that only 12 percent of adults have proficient health literacy and are able to self-manage their health. Dr. Don Lilly, a cardiologist and associate chief medical officer at CAMC, recognized the importance of interactive patient education in helping heart failure patients self-manage their disease and the value of providing the education throughout their recovery.

    “Many patients are visual learners and can better retain information from videos than from reading patient handouts. Videos along with corresponding quizzes through the television in their room stimulate conversation and facilitate learning for the whole family,” Lilly said. “When patients involve their own family members in the process, they have more support and a greater chance of compliance once they go home. That helps to keep them from coming back to the hospital.”

    The SmarTigr system integrates smart TVs, hospital software platforms and mobile applications with a library of interactive videos designed to educate patients about their care and medications. Through electronic medical record (EMR) automation, condition-specific curriculums available in multiple languages are prescribed and monitored. The system generates activity reports for staff to review, document and measure compliance and patient comprehension. Records of patients viewing the videos are tracked and become part of their medical record. Patients are also asked to complete quizzes to assess education comprehension.

    Dr. Lilly worked with Beverly Thornton, RN, CAMC Health Education and Research Institute education director and two “nurse navigators” to develop a standard approach for educating patients. The nurse navigators work directly with front-line nurses to share disease-specific “video prescriptions” through SmarTigr. They developed CHF, COPD and other disease-specific “video prescriptions” detailing a list of educational content that patients are required to watch prior to discharge. Videos are followed by comprehension quizzes. Reports with the quiz results are automatically sent to the nurse navigators who follow up with patients providing additional teach-back opportunities.

    “Seeing this positive trend in reducing readmissions and improving satisfaction has led other units and departments to look at the patient engagement system as a way to improve delivery of education and better prepare patients for taking care of themselves after discharge,” Thornton said, adding that the success has been a catalyst for other units in the system to adopt the strategy.

    “Patients appreciate that SmarTigr is simple to use and the education is easy to follow,” said one of the nurse navigators, Natalie Osborne, LPN. “Some ask if they can watch the videos again when their families come to visit. When we talk about getting patients more engaged in their care, this has helped us make that happen. We are definitely big fans of the TeleHealth Services’ solution.”

    “Patients use technology in all facets of their lives, and healthcare is using technology as a way to improve patient care and streamline clinical operations. Empowering patients in their own care favorably impacts outcomes and helps hospitals meet service and quality expectations,” said Dan Nathan, vice president of TeleHealth Services.

    About Charleston Area Medical Center

    Charleston Area Medical Center (CAMC) is a nonprofit, 956-bed, regional referral and academic medical center with more than 7,500 employees.  CAMC is home to one of the largest heart programs in the United States; the only kidney transplant center in West Virginia; the highest level trauma center; the state’s only freestanding children's hospital and is a 2015 recipient of the Malcolm Baldrige National Quality Award. For more information, please visit www.camc.org

    About TeleHealth Services 

    With more than 2,500 healthcare clients across the country, TeleHealth Services is the nation's leading provider of integrated patient engagement technology and communications solutions for the healthcare market. Combining 50+ years of healthcare expertise and partnerships with industry leading manufacturers, TeleHealth Services is uniquely positioned to offer a full suite of hospital technology solutions that includes:


     

    The SmarTigr solution will be showcased in the Connected Health Experience Pavilion during the HIMSS17 Exhibition, February 20 – 22 in Orlando, Florida.

    Headquartered in Raleigh, N.C., TeleHealth Services was awarded the Communications Company of the Year by the N.C. Technology Association. TeleHealth Services is a division of Telerent Leasing Corporation. Telerent, founded in 1957, operates as a subsidiary of ITOCHU International, Inc. For more information on TeleHealth, call 800-733-8610, or visit www.telehealth.com.

    Media Contact:

    Matt Barker

    (919) 719-7031

    Matt.barker@telehealth.com

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